Welcome to the Vandana FAQs section. Here, you’ll find answers to some of the most common questions our customers ask. If you need further assistance, don’t hesitate to reach out to our customer support team.
Placing an order with Vandana is easy! Just follow these simple steps:
Orders are processed quickly, and once an order has been placed, it cannot be modified. However, if your order is already on its way, we encourage you to initiate a return once the item arrives as per the return policy.
To cancel an order, please contact our customer support team at [email protected] as soon as possible.
Yes! Vandana ships to select international destinations. Shipping fees and delivery times will vary depending on your location. You will be able to see the available shipping options and costs at checkout.
Please note that customs duties and taxes may apply for international orders, which are the responsibility of the customer.
Once your order has been shipped, you will receive an email with your tracking number and a link to the courier’s tracking page. You can use this tracking number to check the status of your shipment at any time.
We want you to be completely satisfied with your purchase! If for any reason you wish to return an item, you can initiate return within 7 days (for domestic orders) or 15 days (for international orders) of receiving it, provided the item is in its original condition, unworn, unused and with all tags attached.
To initiate a return, please contact our customer service team at [email protected], and we will guide you through the process.
more details, please refer to our Return Policy.
We don't offer exchanges Please refer to our Return Policy for more information.
We accept a variety of secure payment methods, including:
Your payment information is processed securely through trusted payment gateways.
Fabrics are sold as per meters, so your designer would be able to help you and for Salwars its unstitched, hence a free size.
Once your order is placed, we begin processing it right away to ensure quick dispatch. If you need to change your shipping address, please contact us as soon as possible at [email protected]. We’ll do our best to accommodate your request before your order is dispatched.
If you have any questions or need assistance, you can reach our customer support team through the following methods:
Our team is available to assist you during business hours, Monday to Saturday 11 am to 6pm. We are closed on Sundays.
To stay informed about our latest collections, promotions, and exclusive offers, sign up for our newsletter at the bottom of our website. You can also follow us on social media platforms like Instagram, Facebook, and Pinterest for updates.
We regularly offer promotions, discounts, and special offers. Keep an eye on our website and social media channels to catch the latest deals. You can also sign up for our newsletter to receive exclusive discounts and updates on upcoming sales events.
Yes, your privacy and security are our top priority. We use industry-standard security measures, including encryption and secure payment gateways, to protect your personal and payment information. For more details, please refer to our Privacy Policy.
If you have any other questions that are not covered here, please feel free to contact us directly. We’re here to help!