Shipping Policy

At Vandana, we aim to provide our customers with the best shopping experience by offering prompt and reliable shipping services. Please read our shipping policies carefully.

Shipping Locations

We offer shipping to locations within India and select international destinations. If you are ordering from outside of India, please ensure that your country is included in our international shipping list. If we are unable to deliver to your location, we will notify you as soon as possible.

Shipping Timeframes

Domestic Orders (Within India):

  • Standard delivery typically takes 5–7 business days from the date your order is shipped.
  • Express delivery is available selectively
  • Please note that delivery times may vary depending on the destination, weather conditions, or other unforeseen delays.

International Orders:

  • International shipping usually takes between 7–15 business days depending on the destination country and shipping method selected.
  • Customs clearance may sometimes cause delays, which are beyond our control.

Shipping Charges

Domestic Orders:

  • Free shipping on orders above ₹10,000.
  • For orders below this amount, a shipping fee of ₹300 will apply. The exact fee will be calculated based on the delivery address and the weight of the order at checkout.

International Orders:

  • International shipping charges will be calculated based on the delivery address and the weight of the order. Shipping costs will be provided during the checkout process.

Order Processing Time

Orders are typically processed and dispatched within 1–2 business days from the time of purchase, and orders placed on Sundays take 2-3 business days excluding weekends and holidays. Orders placed during peak shopping seasons may experience slightly longer processing times.

Order Tracking

Once your order has been dispatched, we will send you an email with a tracking number and a link to the courier’s tracking page. You can use this information to track your order’s progress until it reaches your doorstep.

Customs and Import Duties (for International Orders)

  • For international orders, customs duties and taxes may apply, depending on the destination country.
  • Vandana is not responsible for any customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the customer.
  • We recommend contacting your local customs office for more information on customs policies before placing an order.

Delivery Issues

If your order does not arrive within the expected delivery time, please check the tracking information provided. If you still have concerns or issues, please contact our customer service team at [email protected], and we will investigate the matter promptly.

Address Accuracy

Please ensure that the shipping address provided is complete and accurate. Vandana is not responsible for any delays or non-delivery due to incorrect address information. If there is an issue with the provided address, please contact us immediately at [email protected] to make changes before your order is dispatched.

Missing or Damaged Items

  • In the unlikely event that an item is missing or damaged during shipping, please contact us within 48 hours of receiving your package. We will assist in resolving the issue, either by providing a replacement or issuing a refund, depending on the circumstances.
  • To facilitate this process, please provide clear photos of the damaged item and packaging.

Customer Support

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us at:

By placing an order with Vandana, you agree to comply with the above shipping policies. Thank you for choosing Vandana!